Shipping & Returns

Shipping Policy

Build and processing time
Systems are manufactured to order. DeskServer™ builds typically ship 5–10 business days after an order is confirmed; desktop systems are usually quicker. Nothing ships before it has completed its full validation cycle. You will get an email confirmation once your system is built and ready to go out.

Delivery options

• Standard shipping through FedEx
• Local delivery in the Kingman, AZ area, by appointment with a technician.

Shipping cost
Shipping is calculated at checkout using live FedEx rates based on your system's weight and destination. Local delivery in the Kingman area is arranged by appointment and quoted separately. For custom builds, shipping appears as its own line on your quote.

Risk of loss and damage
For carrier shipments, responsibility transfers to you once the carrier accepts the package. If a system arrives damaged, contact service@lemcooltech.com within 7 days of delivery and we will work the claim with you. For local deliveries, the system remains our responsibility until it reaches your location.

Where we ship
We currently ship only to addresses within the continental United States.

Returns and Refunds

Thank you for shopping at Lemcool Technologies. If you are not completely satisfied with your purchase, the terms below explain when and how you can return it. In this policy, "we," "us," and "our" mean Lemcool Enterprises, LLC, DBA Lemcool Technologies, 4071 E Diamond Joe Rd, Kingman, AZ 86401. "You" means the person or business that placed the order.

Your 30-day return window
You may return a standard-configuration system for any reason within 30 days of delivery, as shown by the carrier's tracking record or, for local deliveries, the date we hand the system to you. A standard configuration is any system ordered through our store using the options offered on its product page. To start a return, email service@lemcooltech.com with your order number before the 30 days are up.

Custom builds
Systems built from a custom quote, including non-standard colors, custom cooling loops or components outside our regular options, are built specifically for you and cannot be returned for a change of mind. They remain fully covered for defects under our Warranty Policy.

Conditions for returns
To be eligible for a refund, the system must:

• Show no visible wear and tear
• Come back in its original packaging with all included accessories and documentation
• Contain all original components, with serial numbers matching our build records

Serial numbers and component swaps
We record the serial number of every major component when we build your system. Returns with missing, swapped or altered components or serial numbers will be refused, will not be refunded, and may be reported as fraud. We will hold a refused return for 30 days so you can arrange return shipping at your expense. After that, it will be recycled.

Sale items
Items bought at a sale price cannot be refunded, except where applicable law requires it. If you are unsure whether your purchase qualifies, email service@lemcooltech.com before shipping a return.

Refunds
We will issue your refund within 14 days of receiving your return, using the same payment method as your order, at no charge to you.

Sending a return
You are responsible for the cost and risk of returning a system to us. Ship returns to 4071 E Diamond Joe Rd, Kingman, AZ 86401. We recommend an insured, trackable shipping service, because we cannot issue a refund without receiving the system or proof of its delivery to us.

Exchanges
We exchange items only when they arrive defective or damaged. If that happens, contact us within 7 days of delivery, as described under Risk of loss and damage above.

Contact us
Questions about returns or refunds? Email service@lemcooltech.com.